Shipping policy
VIVID STUDIO ART — SHIPPING POLICY
Last Updated: 4-05-2026
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1. OVERVIEW
All orders from Vivid Studio Art are made-to-order and produced specifically for each customer. This allows us to maintain premium quality standards while delivering unique, custom artwork.
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2. PROCESSING TIMES
Processing times vary depending on the type of product ordered:
- Custom Artwork Orders:
3–7 business days for creation and production before shipping
- Standard Canvas & Print Orders:
2–5 business days for production before shipping
Processing time does not include shipping time.
During high-demand periods, processing times may be slightly extended.
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3. SHIPPING TIMES
Estimated shipping times after production:
- United States: 3–7 business days
- International Orders: 7–21 business days
Shipping times are estimates and may vary depending on:
- Carrier delays
- Weather conditions
- Customs processing (for international orders)
We do not guarantee delivery dates.
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4. SHIPPING COSTS
Shipping rates are calculated at checkout unless otherwise stated.
In some cases, we may offer:
- Free shipping promotions
- Flat-rate shipping
Any applicable shipping costs will be clearly displayed before purchase.
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5. ORDER TRACKING
Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to appear.
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6. MULTIPLE SHIPMENTS
Orders containing multiple items may arrive in separate packages depending on production location and product type.
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7. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping details.
If an incorrect address is provided:
- We are not responsible for lost or misdelivered packages
- Additional shipping fees may apply to reship the order
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8. LOST OR STOLEN PACKAGES
If your package is marked as delivered but cannot be located:
- Please contact the shipping carrier directly first
- We will assist in filing a claim if necessary
Vivid Studio Art is not responsible for packages lost or stolen after confirmed delivery.
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9. DAMAGED ITEMS DURING SHIPPING
If your order arrives damaged:
- Contact us within 7 days of delivery
- Provide clear photo evidence of:
- The damaged item
- Packaging
We will promptly issue a replacement at no additional cost.
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10. INTERNATIONAL SHIPPING
International customers are responsible for:
- Customs fees
- Import duties
- Taxes imposed by their country
These fees are not included in the purchase price or shipping cost.
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11. DELIVERY ISSUES
If your order has not arrived within the estimated timeframe:
- Contact us with your order number
- We will investigate and provide a resolution
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12. POLICY INTENT
This shipping policy is designed to:
- Provide transparency in production and delivery timelines
- Maintain high-quality standards through made-to-order production
- Ensure fair and efficient resolution of any shipping-related issues
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Vivid Studio Art
Custom-crafted. Carefully delivered. Built to impress.