Refund policy

VIVID STUDIO ART — RETURN & REPLACEMENT POLICY

Last Updated: [Insert Date]

1. OVERVIEW

At Vivid Studio Art, every piece is crafted with intention, precision, and artistic integrity. Because many of our products are made-to-order and/or custom-designed, our return structure is built to maintain quality control while ensuring you receive exactly what you expect.

2. CUSTOM ARTWORK (STRICT POLICY)

All custom artwork orders are final sale.

This includes:

  • “Upload Your Memory → We Turn It Into Art” products
  • Any personalized or modified artwork
  • Any piece created specifically from a customer-submitted image

No returns, refunds, or exchanges will be accepted under any circumstances once production has begun.

Reason: Each piece is uniquely created and cannot be resold or repurposed.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS (PROTECTED CUSTOMER EXPERIENCE)

We stand behind the quality of every product.

If your order arrives:

  • Damaged
  • Defective
  • Misprinted
  • Incorrect from what was ordered

We will replace it at no cost to you.

Requirements:

  • Claim must be submitted within 7 days of delivery
  • Clear photo evidence must be provided showing:
    • The issue
    • The full product
    • Packaging (if applicable)

Resolution:

  • Replacement will be produced and shipped promptly
  • No return shipment required in most cases

4. PRINT-ON-DEMAND PRODUCTS (CANVAS, PRINTS, ETC.)

Due to the made-to-order nature of our products:

  • We do not accept returns for buyer’s remorse
  • We do not accept returns for incorrect size selection
  • We do not accept returns due to slight color variation (screen vs print)

If there is a verified production issue, we will replace the item.

5. ORDER CANCELLATIONS

Orders may only be canceled if they have not yet entered production.

Once production begins:

  • The order is locked
  • No cancellations or changes can be made

6. REFUNDS (LIMITED CASES ONLY)

Refunds are only issued if:

  • A replacement cannot be produced, OR
  • A clear error was made on our end that cannot be corrected

Refunds will be processed back to the original payment method.

7. NON-DELIVERED / LOST PACKAGES

If your package is marked delivered but not received:

  • You must contact the shipping carrier first
  • We will assist in investigation if needed

If a package is confirmed lost in transit:

  • A replacement will be issued

8. CUSTOMER RESPONSIBILITY

Customers are responsible for:

  • Providing accurate shipping information
  • Uploading high-quality images for custom work
  • Reviewing order details before purchase

We are not responsible for issues resulting from incorrect information provided at checkout.

9. HOW TO SUBMIT A CLAIM

All claims must be submitted to:

[Insert Support Email]

Include:

  • Order number
  • Description of issue
  • Photo evidence

10. POLICY INTENT

This policy is designed to:

  • Protect the integrity of custom artwork
  • Maintain premium production standards
  • Ensure every legitimate issue is resolved quickly and professionally

Vivid Studio Art
Your memories, elevated into timeless art.